Worst service ever!!

After waiting my 5 to 7 days for delivery my parcel was schedule to be delivered on the 3rd December before 17:00, on the 3rd of December i phoned Takealot just before 16:00 to find out when the courier company will deliver my parcel, I was notified there is still 20 more parcels to be delivered before mine. At 17:00 I phoned again to find out when my parcel will be delivered, I was advised they will follow up with logistics and give me a call back.... which never happened. (The worst thing is the centurion hub is somewhere in Hennopspark which is only 15 minutes away from delivery address) At 19:00 I phoned again, i was advised the lady who just called before me is going to meet the driver at Crawdaddy's and then they will give me a call back... which again never happend. This morning the 4th December i had a look at the online order tracker, a note was made insufficient delivery detail, (they have been delivering to this same address for the last 2 years atleast every second week). Round about 8 o'clock this morning i noticed that 2 of my colleagues received parcels from takealot and i never received Mine. When i followed up from customer service i was advised the parcel will be delivered today, by 10 o'clock i noticed that my parcel was not scheduled for delivery as yet, when i followed up i was advised that it will be delivered today they are just waiting for the parcel to be assigned to a driver. At 10:40 i received a message that my order is rescheduled for delivery for the next day 5th December. When i phoned and asked why my order was rescheduled i was only advised they will find out from logistics and let me know.... I have never experience such bad service in my life. Takealot does not have any contact details on their website where i can log my complain and does not allow one to speak to a manager. Hopefully this way i can get some answers on why my order does not get delivered