Worst service ever

I purchased an hello kitty fuji instax cameras, then takealot lost my parcel and was forced to take an alternative as it was a Christmas present. I laid a complaint and a hello kitty camera was sourced however they had to continue with the replacement order and i had to pay again so they could deliver the hello kitty. I was then informed they would collect the replacement camera and credit me collection would be on the 18th, then they moved it to the 21st however today is the 23 rd and still no collection confirmation usually it wouldn 't be a problem however they can only credit me once they receive the item. I have paid 1600 for a 800 present so any other Christmas shopping is on hold until i get my refund. Starting to think twice about takealot.