NB
Nicola B
1 reviews | Active since Mar 2009
18 Dec 2015, 13:09
WORST SERVICE EVER
EMAIL SENT TUE 15/12/2015 TO TAKEALOT<br> <br> PLEASE EXPLAIN TO ME WHAT THE POINT OF AN ONLINE STORE IS???<br> ORDER STILL SAYS DELIVERY BY FRIDAY 11 DECEMBER 2015. I HAVE BEEN GIVEN A HUNDRED DIFFERENT EXPLANATIONS/EXCUSES ON WHY MY ORDER HAS NOT BEEN DELIVERED, SPENT HOURS IN TOTAL ON THE PHONE TO BOTH TAKEALOT AND UTI AND STILL NOTHING. I HAD TO PAY R300 TO MY DOMESTIC WORKER YESTERDAY (WHO IS ON LEAVE) TO SIT AT MY HOUSE &
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
18 Dec 2015, 15:06Hello niccisi***,
Thank you for taking Unathi from our complaints team's call to confirm that your parcel has been delivered and to apologise for the delay in doing so. We realise that the reason for shopping with us is that of convenience and we apologise that this has not been the case with this particular order. We're first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on our ability to make up for any such issues as quickly as possible and to keep our customers up to date on any developments that might affect their orders.
It's unacceptable that you did not receive the assistance and feedback which you required. We'll therefore escalate the poor manner in which this matter was dealt with to the relevant management teams to address accordingly with the responsible parties.
Sincerely,
takealot.com
Thank you for taking Unathi from our complaints team's call to confirm that your parcel has been delivered and to apologise for the delay in doing so. We realise that the reason for shopping with us is that of convenience and we apologise that this has not been the case with this particular order. We're first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on our ability to make up for any such issues as quickly as possible and to keep our customers up to date on any developments that might affect their orders.
It's unacceptable that you did not receive the assistance and feedback which you required. We'll therefore escalate the poor manner in which this matter was dealt with to the relevant management teams to address accordingly with the responsible parties.
Sincerely,
takealot.com
takealot.com's reply18 Dec 2015, 15:06
Official
Hello niccisi***,
Thank you for taking Unathi from our complaints team's call to confirm that your parcel has been delivered and to apologise for the delay in doing so. We realise that the reason for shopping with us is that of convenience and we apologise that this has not been the case with this particular order. We're first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on our ability to make up for any such issues as quickly as possible and to keep our customers up to date on any developments that might affect their orders.
It's unacceptable that you did not receive the assistance and feedback which you required. We'll therefore escalate the poor manner in which this matter was dealt with to the relevant management teams to address accordingly with the responsible parties.
Sincerely,
takealot.com
Thank you for taking Unathi from our complaints team's call to confirm that your parcel has been delivered and to apologise for the delay in doing so. We realise that the reason for shopping with us is that of convenience and we apologise that this has not been the case with this particular order. We're first to admit that we're not perfect and that mistakes sometimes happen. We however pride ourselves on our ability to make up for any such issues as quickly as possible and to keep our customers up to date on any developments that might affect their orders.
It's unacceptable that you did not receive the assistance and feedback which you required. We'll therefore escalate the poor manner in which this matter was dealt with to the relevant management teams to address accordingly with the responsible parties.
Sincerely,
takealot.com