1 reviews | Active since Jul 2011
Worst Service Ever!
I am furious! I placed a large order for shirts to be delivered for an important function. Delivery date was scheduled for Wed the 25th Nov. I called today to check on my delivery and was told that there has been some or other mistake and 1 shirt was was missing from the order so it has been delayed. They never confirmed there were any issues prior to ME calling, so if I had not called they would simply have not delivered at all. Further to this the delivery can only be made in 2/3 working days! Thank is after the event takes place and is totally useless to me! Now there is no manager at the call center to assist and to make matters worse the first call center agent that I spoke to slammed down the phone on me as soon as I started getting upset. This is disgusting client service and I want my money back NOW! I will never use you again and if you take a look at my previous orders you have lost a once very loyal client.
We know saying sorry doesn't make up for the disappointment and inconvenience caused by the delay with your order. This should have been communicated to you much sooner to allow you more time to make alternative arrangements and we apologise that this didn't happen. We'll investigate why this wasn't communicated to you until you made an enquiry and address it accordingly with the responsible parties.
As per your request we've cancelled this order and have processed a refund back to your credit card. We really are sorry for dropping the ball here and sincerely hope you'll give us another chance sometime down the road so that we can prove to you how convenient shopping with us really can be.
Kind Regards,
takealot.com
We know saying sorry doesn't make up for the disappointment and inconvenience caused by the delay with your order. This should have been communicated to you much sooner to allow you more time to make alternative arrangements and we apologise that this didn't happen. We'll investigate why this wasn't communicated to you until you made an enquiry and address it accordingly with the responsible parties.
As per your request we've cancelled this order and have processed a refund back to your credit card. We really are sorry for dropping the ball here and sincerely hope you'll give us another chance sometime down the road so that we can prove to you how convenient shopping with us really can be.
Kind Regards,
takealot.com