Worst Service ever

I order something, get part delivered. Other part arrives, but inside box not my goods. Have now been struggling for nearly a week and nobody can sort out. Complain on Twitter, make time to call me. Nobody calls. Then says will escalate, still nothing. getting emails of returns, cancellations etc no idea what is going on, had spoken to manager he also promised it would be sorted, nothing yet. Get call from Partner Mr Delivery to arrange delivery today before 12:00. at: 16:40 get call again today, to arrange delivery. Asked what happened after call yesterday. No idea, no record they called me. I was honest as part I am missing is worth about R 400 rand, goods I got in box worth about R1500 at least. Nobody seems to be able to sort out problem, email get no response. Nobody cares about customer service, seem Takelot has forgotten that. Never in my life had such bad service or such a disorganized company. I need a very good reason to continue using you. Have spent about R 20 000.00 in last month alone. Disgusted, maybe someone reacts to this, maybe a director, as I am going to get to director level with this. Lot of other problem with other orders as well.Last order no ***