1 reviews | Active since Jul 2011
WORST service EVER!
I ordered/bought a Waeco Compressor Cooler & Freezer with Insulation Jacket, as well as a Waeco Campezi Fridge Stand - Aluminium on Thursday, 9 April.<br> <br> I was informed that I will receive my full order by Friday, 10 April, before 3pm.<br> I only received the Waeco Campezi Fridge Stand - Aluminium on Friday, 10 April.<br> I phoned Takelot, asking where the rest of my order is? I was told it was a split delivery, even though no-one informed me of such decision.<br> <br> I had to make numerous phone calls to follow up on this Monday, 13 April. <br> I was told I will get my Waeco Compressor Cooler & Freezer with Insulation Jacket on Monday, 13 April, before 3pm.<br> This never happened.<br> <br> I had to make 6 phone calls to follow up on this Tuesday, 14 April. I was told I will get my Waeco Compressor Cooler & Freezer with Insulation Jacket on Tuesday, 14 April, between 5-6pm.<br> The delivery guy only arrived at 8pm, ONLY with a Waeco Compressor Cooler & Freezer.<br> NO Insulation Jacket was delivered!<br> <br> Just phoned Takealot again, being informed they'll have to order this Insulation Jacket and can't tell me when I will get it.<br> <br> Next day delivery, now a next week delivery.<br> <br> UNACCEPTABLE!
This is pretty much the exact opposite of how this order should've gone down. The poor communication & several broken promises are unacceptable & way below par the great service we aim to deliver. We understand your frustration & are sorry for the inconvenience this has caused you.
Our complaints team will look into the poor service you received & address this with the parties involved. We'll also try & get you an update on when the jacket should be available or propose alternatives to resolve this situation soonest.
Sincerely,
takealot.com
This is pretty much the exact opposite of how this order should've gone down. The poor communication & several broken promises are unacceptable & way below par the great service we aim to deliver. We understand your frustration & are sorry for the inconvenience this has caused you.
Our complaints team will look into the poor service you received & address this with the parties involved. We'll also try & get you an update on when the jacket should be available or propose alternatives to resolve this situation soonest.
Sincerely,
takealot.com