Worst service ever

<p>I ordered 2 items from takealot on Wednesday with the promise of the deliveries being before 10am on Friday as the one item was a preorder for a game. The first item was delivered on Thursday which I thought was great on opening the item I realized it was the completely wrong item. Then with regards to the pre order I contacted them at 10 30 on Friday morning as the item had not been delivered yet. They then proceeded to tell me it should be delivered before 5pm which is completely different to what I was told on Wednesday before I placed the order. I then insisted I would collect as I was leavin home at 12pm. I was then told i could not do this I then argued and they agreed in the end for me to collect at Mr delivery Milnerton. On arriving they had already shipped the item to my address where there was no o e Veblen though they were told I was coming and to hold the item. They then told me they would deliver the item to my work place before 8pm. I received a call around 3pm informing me the delivery guy was outside my house and the item was shipped to my home not my place of work. I could of easily purchased this item and collected it from the shop for the same price and thought this would be more conevenient, clearly not. I eventually recieved the game at 7 50 at my work place, I didn't revive the item personally they just let any random person sign for it luckily the person knew who I was. In regards to changing the item that was incorrectly delivered to me. I had newmerous phone calls with the return department as they wanted around 10 different things from me and as I was at home I was unable to produce these. I informed them I wanted to come into the montague gardens branch and swop the item over for the correct one. And was informed it will be ready for collection when I get here. They have now made a mistake with the return and I have been sitting here for over an hour and a half. I have ordered from takealot on multiple occasions and theirs is by far the worst service I have ever recieved. From not only takealot but any retailer.</p>