Worst Service! Disgusting Staff attitude!
<p>I have experienced bad service with my previous order and was assured the error will never recur, however, once again I had to experience terrible service and the most rude, *********** staff.</p> <p>I have just call a few minutes ago to ask that my order (which I received a message was on its way) was definitely going to be delivered as I was **** to about the delivery date previously. I had spoken to a “Zimsa” the staff are probably lying about the names as well. I asked a question and she asked me to hold (all the while speaking in an arrogant rude manner) she places me on hold and then comes back a minute later and asks me for my order number ignoring my question. When I asked for her surname or reference she responds with you don’t need that you have my name and as I tried explaining that I have had a previous problem with lying about my delivery that’s the reason for my requesting her details she hung up! ZIMSA should never be employed by any business in my opinion!</p> <p> </p> <p>And should you try calling, you will be holding for over 30mins!</p> <p> </p> <p>My previous complaint via email was ignored and I was **** that a manager would call, I have never received any calls! My emails were ignored and when they did respond they were so *********** as they never understood or responded to my actual request, I had asked for a superiors email address or name and they refused.</p> <p> </p> <p>My order was placed on the 06.12.16 and the delivery was scheduled for the 21.12.16, I tracked this daily and only on the 20.12.16 the delivery date changed to 26.12.16. I had placed a high value order and it included an xmas gift. I called and wasted 1 hour as they placed me on hold for most of the call. The staff don’t care and won’t go the extra mile and worst of all lie! They apparently held the order waiting for a small little face cream after me asking many times for them to just deliver the remaining items I could care less about the cream they can cancel it too!</p> <p> </p> <p>The staff don’t care about the repercussions of their behaviour as they probably get away with it and never have to fear any disciplinary actions, so this will obviously never change!</p>