Worst service

If only I could give use a 0 rating . I’ve requested for a refund last week on the 27th October when the items was collected but haven’t received anything. The timeframe for a refund as per Takealot policy says 3-5 business days, however this is the 7th day today!. I Sent takealot a email but was advise a case has been escalated to a “relevant team”. They can’t even advise when I should be expecting my refund. There is no customer service contact number for us to reach out to you. Requested a call back from your email assistant Kabelo.S but they just ignore you. The service is appalling.