WORST SELLER MARKETPLACE EVER!

SELLER EXPERIENCE. Takealot is the ABSOLUTE WORST PLATFORM any seller could EVER decide to use. Literally from my very First shipment, there has been issues with Takealot.

Example: TAKEALOT HAS ABSOLUTE 0 SELLER SUPPORT. They have tons of people sitting by the phones to "support" but no one has a clue what they are doing. Everyone always has to check with another member on a group chat to find out how to deal with a query and half the time, they direct you in the wrong direction. All they do is "send your query to the relevant department" and from there any issues takes a minimum of 2-4 weeks to get sorted (if at all). Should your query be related to a Removal Order (don't even bother getting it sorted out before your stock is destroyed), so even if the issue was on their side, you still have to take the knock, and get your stock out of there because they are not able to sort through issues before your collection deadline.

Their handling fees on small items are way to high @ R 25, meaning if you sell a product for R 50, half is handling fees, and anther 15% success fee, doesn't leave any room for making profit on small items.

Takealot has strict SLAs which YOU AS SELLER have to abide by, but they are unable to deal with queries in time for your stock to be destroyed.

Takealot takes so much of your profit, you constantly have issues on their side which you just have to accept the losses that comes with it. ABSOLUTE WORST EXPERIENCE EVER!! And there's no thing like "Talking to Management" to really get it escalated. You're just number 20 000 in the queue and have to wait your turn. Stock sitting there waiting to be collected but a ticket or 5 is still pending on it. Takealot doesn't have procedures in place to deal with queries. Seller support is absolute lost and no idea how to truely assist.

They are a CONSTANT HEADACHE. You do everything in your power to operate according to their SLA (service level agreement) but they ARE INCAPABLE of doing the same!!!!! NIGHTMARE!!!!!!

"Our company is built around the simple concept that the customer comes first"...... AND THE SELLER COMES LASTS!

If you are a small business owner, hoping to make a living selling online...on Takealot....YOU ARE WARNED!