Worst Retail Company In SA / No Responses and empty promises

<p>This is the 5th issue that has cost me money in the last year with takealot...Last week i purcahsed earphones which stated ( Multiplatform ) on the takealot site, This however was not the case and the earphones would not work on PC platform, I then returned the earphones and extension cable the next day. I was told 24 hours and i would have my funds. The next WEEK i recieved an email stating i damaged the product and the manager attached a picture of earphones with NO DAMAGE.. i then fought for days and eventually they realised this was not the case and i was due a refund. This took a week to get anyfeedback and the refund never happend. I then dealt with Keagan Gaffley and his manager Tim/Tom.</p> <p> </p> <p>THey promised me a Immediate trasnfer that day, % days went by and everyday I had to phone them to follow up and they kept saying sorry sorry sorry and tat there finance team doesnt reply to them etc..I spent R1320 over the last 5 months now on following up phone bills ( can attach on request )</p> <p> </p> <p>I want legal details and a offer of a R100 voucher to say sorry for the time and money i have wasted is pathetic. Saying that i DAMAGED the product with out me sitting and inspecting with the team is against consumer rights i want this to be taken legal as nothing nor a decent offer has been made to make up for this. I expect a response within the next 24 hours. False promises an false accusations is ridiculous and avoiding my calls!!! most recent order number - ********** . They also only attempted to refund R469 when the product is R489 and then they used my R29 credit i had from last year as another transer back to me to close that gap? THEY USED MY MONEY TO REFUND THE AMOUNT THEY WHERE MISSING TO ME???? THIS IS *******</p>