Worst online store in South Africa

I have had two encounters with Takealot and they were both nightmares. First, Christmas my sister gave my wife a present from them and when we wanted to return it chaos ensued. After the process taking ages the representative told me to open an account that they would credit. Weeks later they wrongfully credited my sister instead of me. After a lot of correspondence dance this was rectified. Next I decide to buy my wife running shoes for her birthday. Being a good husband I order it two weeks in advance wanting to make sure it arrives in time (not knowing that products older than a week has to undergo inspections if exchanged and this takes ages). The shoes did not fit and after learning about the inspection process and wasting a lot of time I I formed them that I want a refund and not credit. I was told that once the inspection was completed I could choose. In the meantime I changed my mind and decided to get my wife running shoes that fit instead so when I got a refund today I ordered shoes. Soon after I get a mail saying my money was refunded (even though I had already used the credit) and that I should please \adjust"the purchase. Seems like no buddy present then. """