AC
Attie C
1 reviews | Active since Oct 2010
05 Dec 2015, 22:59
worst online shopping experience ever
Order placed 1 Dec<br> Delivery promised 3 Dec<br> Email complaint 4 Dec - no response<br> Phone complaint 5 Dec - agent confirms delivery will be expedited with courier after I asked to confirm that courier delivers over wekends. Agent will email within 4 hours to confirm delivery time.<br> After 5 hours no email, call again. <br> Manager says courier does NOT deliver over weekends. <br> Asked to confirm agent's name who gave incorrect information, he drops the line.<br> <br> Guess I'll have to wait the weekend out and hope I receive my LAST order from takealot within a week after placement.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
06 Dec 2015, 08:38Hello abconradie,
First of all we'd like to apologise for not delivering your parcel to you as promised and for the frustrating experience this has led to. Our complaints team is in at 9am and they will get in touch with the relevant departments to get clarity on the whereabouts of your parcel and will confirm how soonest it can be delivered to you. Furthermore they'll investigate who was responsible for assisting with your previous queries in order to address the inaccurate feedback and poor service you've received. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
Takealot.com
First of all we'd like to apologise for not delivering your parcel to you as promised and for the frustrating experience this has led to. Our complaints team is in at 9am and they will get in touch with the relevant departments to get clarity on the whereabouts of your parcel and will confirm how soonest it can be delivered to you. Furthermore they'll investigate who was responsible for assisting with your previous queries in order to address the inaccurate feedback and poor service you've received. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
Takealot.com
takealot.com's reply06 Dec 2015, 08:38
Official
Hello abconradie,
First of all we'd like to apologise for not delivering your parcel to you as promised and for the frustrating experience this has led to. Our complaints team is in at 9am and they will get in touch with the relevant departments to get clarity on the whereabouts of your parcel and will confirm how soonest it can be delivered to you. Furthermore they'll investigate who was responsible for assisting with your previous queries in order to address the inaccurate feedback and poor service you've received. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
Takealot.com
First of all we'd like to apologise for not delivering your parcel to you as promised and for the frustrating experience this has led to. Our complaints team is in at 9am and they will get in touch with the relevant departments to get clarity on the whereabouts of your parcel and will confirm how soonest it can be delivered to you. Furthermore they'll investigate who was responsible for assisting with your previous queries in order to address the inaccurate feedback and poor service you've received. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
Takealot.com