Worst online shopping experience!!!

After making a purchase of just over R11 500.00, I returned 2 products. One of which I wanted replaced as it was defective, the other for a refund as it was not what I had expected. The latter was refunded (took exactly a week). When the replacement item came, it was broken too. I then loaded it for a refund on 15 August 2022. I still don't have progress on this and I am not kept in the loop about my funds. I've bought an alternative product already that's how long I'm waiting. I'd have a much better experience if I got out and stood in a queue at a busy shopping centre, who actually says this in 2022? It's appalling.