sV
stefan V

1 reviews | Active since Oct 2013

07 Aug 2015, 15:29

Worst Online Retailer South Africa has to offer

TAKEALOT is probably one of the worst online shopping experiences you will ever have.<br> <br> Initially i received an email form a Victoria Pieterse detailing how some kalahari customers were sold BLACKLISTED samsung s5 smartphones and should i wish, i should get in contact with them give them my IMEI number and they will check for me, if im am one such case. After multiple attempts on trying to reach Victoria, i was left to deal with the other *********** TAKEALOT employees. I was told that they will check my IMEI number which i then provided. The lady then sent me an email detailing that they will come and collect the phone. After no one rep**** i phoned and was told that someone from Mr Delivery express will collect the phone. Mr Delivery express then phoned and arranged to pick up the phone which they never did, when i phoned TAKEALOT i was instructed to speak with Mr Delivery and not them , i phoned Mr Delivery express where a halfwit of a person told me that my pick up had been rejected and she does not know why, she said she will get back to me which she never did. Finally after pick up i am now instructed to wait 10 working days for assessment online it says only 3.<br> <br> Never Again !

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Replies (1)
takealot.com
takealot.com's reply07 Aug 2015, 16:58
Official
Hello stefan6.viljoen,

We're sorry for the troubles you've experienced in trying to get clarity on this matter, we can imagine the frustration it's caused. We appreciate you taking our complaints team's call earlier and allowing us time to look into this. As discussed our team needs to consult the product buyer to get a bit more insight into the situation, but they'll be in touch as soon as they have feedback and we'll hopefully be able to get this sorted out in no time.

Sincerely,
takealot.com