Worst online provider/ be ready to endure frustration & trauma

Knowing Takealot with it standards from the previous years I trusted that I would be getting the best of the best ecommerce experience. I placed an order did a transaction as normal, happy with the delivery dates as it was within my scope, I proceeded.

Four days later out of curiosity with no comms from takealot I then download their app and check my order. The status was still on "paid". Now I'm concerned that this is long overdue, I take the liberty to call them and they explained the reasons of the hold up, they advise I split the order as one item was holding the entire order to be shipped out. Delivery date comes and goes order is not delivered as promised. I let that slide being an understanding person, I mean its just a day right!

Second day comes and I'm happy my parcel will be delivered. I make my way over to the address I will be accepting the parcel at as I was not within the area at the time. I waited for a driver that never pitched with no comms yet again. I called their call center at least 10 times that day and was assured delivery. (Remember trust had been broken)

Then I get a notification that I was unavailable to accept the parcel? where, when and how?! I call and they apologize and confirm they didn't have a driver. (Apology accepted lets move on)

Fourth attempt delivery driver says that he was almost hijacked as the area is in Soweto and had to flee, REALLY! I then beg them to collect the order at their nearest collection point - Oops the order you placed is a "remote order" it can only be delivered, they say!

I am now here 14 days without my parcel and I wait in vain and hopefully it gets delivered way out of my planned dates.

The stress and frustration that this company has caused is implacable and with the social media reviews I don't see my self ever putting myself in so much stress and incompetency ever again.