Worst online experience ever 😪

I'm extremely frustrated with my recent online shopping experience with takealot. I placed an order on December 2nd, but when I tried to track it, the status showed that it hadn't been shipped yet. After multiple emails with different customer support agents, I requested a refund. Someone asked for my banking details, suggesting that the refund would be processed which i provided. However, a few days later, another agent told me that a refund wasn't possible due to technical issues on their end.

I've had to deal with at least five different agents via email, and the responses seem automated rather than from real people. The phone number provided is useless, as I'm put on hold indefinitely. It's been a month since I placed my order, and I've yet to receive either my order or a refund. I'm extremely dissatisfied with the lack of care and assistance from this company. Can someone please help me resolve this issue?