WORST ONLINE EXPERIENCE

Takealot I don't even know where to begin. One mess up after the other. Seriously amazing that takelot is still in business.The worst service ever,Never order on takealot.I bought a phone on takealot and the phone started having issues therefore l returned the phone to Takealot with all the accessories. 23+ DAYS later l received my phone in a terrible state than it was before.The packaging was terrible, the phone was switched on, it was not reseted to factory default, it had a bunch of cell c messages.To make matters worse it came with missing accessories.Takealot is very strict when it comes to their return policy, so as soon l saw that there are missing accessories ! Aggrieved and irritated I reported this to Takealot - 2 days later Takealot made an exceptional return which was fair and fine. I have been going back and forth with Takealot trying to get this issue resolved.Instead of resolving the issue Takealot is asking me about the missing accessories yet the phone came back without the accessories.2 weeks of sending numerous emails and making phone calls almost everyday ! I received a profuse apology and was assured that my return will be concluded. I make a fall up after 21 days since Takealot has a 21 days return policy, guess what? l haven't received my phone. its been almost 44 days without a phone and Takealot is doing nothing about it other than sending me a message that they will get back to everytime l ask what's going on and what's the way forward. I am honestly sick and tired of asking for something that i paid for. I then requested for Takealot to send me back my phone even though its not functioning well and even without accessories as long as it has the charger, l mean its better than nothing at this point, Takealot responded saying its against their terms and conditions, when the phone came back to me with missing accessories did you talk about terms and conditions? . I had explained at the outset that the situation is time sensitive and someone of senior authority needs to be involved to make a decision of the way forward.How is it even possible that Takealot is ignoring such a matter? At this point l just want my phone or a refund. How long must we go back and forth ?Clearly Takealot does not follow their terms and conditions, a return which is supposed to be concluded within 21 days its taking forever for it to be concluded.The feedback that l am getting every time is you have send the issues to your warehouse and nothing is being done by your warehouse to make sure that the issue is resolved.Takealot 'service' is beyond PATHETIC !!!!!!!!!!!!!!!!!!!!!!!!!!!! As soon as you pay money into their account they no longer care about customers. They wasted my time, exploited my agreement and Takealot keeps on breaking their terms and conditions.There is no buyers protection, Takealot is just a Monopoly with the power to do whatever they want.