JP
Jonathan P

1 reviews | Active since Jan 2016

04 Jan 2016, 15:29

WORST ONLINE COMPANY

I recently placed an order with TAKEALOT. This was the worst mistake ever. It's now 21 days since I have made the payment. I called in on 4 different occasions to get my goods, sent through the proof of payments as requested without any joy as they say the proof of payment was not valid. I then called in and requested the order to be cancelled which was done immediately but have not been refunded as yet. When I called in again now to request my refund again the person of the line was rude and abrupt as if she is doing me a favour by trying to assist me. Apparently now the proof of payment that she has is valid and has escalated your query to our Finance Department for assistance. This is the worst service I have ever received and I WILL NEVER DEAL WITH TAKEALOT AGAIN. BEAWARE OF THIS **** CALLED TAKEALOT. Guess it goes with the name. They will TAKEALOT of your money and deliver NOTHING<br>

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Replies (1)
takealot.com
takealot.com's reply04 Jan 2016, 17:09
Official
Hello Jonzy316,

We sincerely apologise for the delay in processing your proof of payment to your order. The reason for the delay should have been communicated to you sooner and we are sorry that this process was not followed correctly.

Thank you for taking our complaints teams call today and allowing us to work through solving this issue as soon as possible.

We will be in touch with you again as soon as our finance department provides us with feedback and to follow through with your request.

Regards
Takealot.com