1 reviews | Active since May 2015
WORST , MOST PATHETIC SERVICE AND COMPANY EVER !!!
I have encountered the WORST , MOST PATHETIC SERVICE from your company in the last couple of weeks. From no answers, late delivery , agents being beyond rude to agents hanging up on me !i spent a night with no nappies for my son due to your pathetic service , ended up in the freezing cold at 9 pm outside with a sick 16 month old due to delivery eventually happening hours after is was promised ! who on earth delivers at 9 pm ? I placed an order last week for Christmas gifts and first made sure what the delivery date would be and o my luck it was 22 December , which was fine by me as i leave 22 December for our holiday and would of left right after delivery was made. with all your ****TY service i decided to log on line this morning to see what is happening with my delivery , only to find two items that are awaiting processing. I phoned in and dealt withan extreme rude agent who spoke in a very loud disrespective tone which was not called for , i am then told the items are out of stock! ******** THIS WAS NOT THE CASE WHEN I PLACED THE ORDER SO WHY IN HELLS NAME IS MY ORDER NOW HELD UP FOR THIS ****? THAT DELIVERY BETTER BE HERE BY NO LATER THEN 12 TOMORROW ! I AWAIT A CALL FROM U!!
We're very disappointed to hear about the poor experiences you've had with us recently. This is a far cry from the great service we pride ourselves on giving and we know the only way to make up for this is to get your parcel delivered to you without further delay. Our complaints team has not been able to reach you on the number provided, but will continue to try as we'd love to resolve this matter with you ASAP. In the meantime we are liaising with the relevant departments to get an update on your parcel's whereabouts and to confirm how quickly this can be delivered to you.
Once we've sorted out your delivery we will further investigate the poor service you've received and we'll make sure that it's addressed accordingly with the agents in question.
Sincerely,
takealot.com
We're very disappointed to hear about the poor experiences you've had with us recently. This is a far cry from the great service we pride ourselves on giving and we know the only way to make up for this is to get your parcel delivered to you without further delay. Our complaints team has not been able to reach you on the number provided, but will continue to try as we'd love to resolve this matter with you ASAP. In the meantime we are liaising with the relevant departments to get an update on your parcel's whereabouts and to confirm how quickly this can be delivered to you.
Once we've sorted out your delivery we will further investigate the poor service you've received and we'll make sure that it's addressed accordingly with the agents in question.
Sincerely,
takealot.com