Worst experienece ever!!!!

Placed a pre-order for delivery 16/03/2018 (By 12h00 as per Takealot)Tracked my delivery online as well as stayed in contact with person receiving delivery.At about 15h00 Takealot's online tracking system advised me that delivery not possible as nobody there to accept delivery(11h50)Virtually to the minute I was online tracking the order and calling the person receiving the item on my behalf.Called them and call centre advised they would deliver Sat 17/03.Went to pick up item only to find it was the incorrect item despatched.Call again was told that they would call back..they didn't when I called in the agent advised that delivery not possible as warehouse closes at 12h30....Good thing its only 12h00 now I responded.After stalling(Promising to call back)I called back in and agent told me delivery will be done Sunday 18/03 at 12h00 Sunday I realized that I was being strung along and that the del will only take place on Mon 19 as per agents insistence.Checked online again and my delivery date was Tues 20/03.Called in again asked to speak to a manager.My details were taken and nobody calledas I knew they were just using delaying tactics till tues.Got an email at 18h11 From Jade saying sorry and that's it.The email (Generic).I have now rather opted to have my money refunded and I refuse to use a service where I am being made a fool of and a disrespected as a client who does not rate an explanation.So please Takealot relook at your values:Smart,Forthright,fast,Do it(If you see a problem find the solution)Simplify,Individualise as far as my experience goes these are all just words to make your site look good as your staff and managers especially could not give 2 hoots but rather hide behind email(s)Your staff made a mistake which could have been rectified had they lived up to your values but chose not to and by not even having someone contact me you also showed what your managers are made of.I refuse to do business with people who have no Ethics or Respect so when my refunds are paid into my account I will de-activate my account.(Order ********** 1) As my 9 yr old said "Takealot sucks eggs Dad"