Worst experience ever from TakeAlot!!!

So i attempted to order ear buds from TakeAlot and the payment went off of my bank account on Friday, the 26th pf July. It is Monday, the 29th of July and my money still has not been reversed back into my bank account or credited into my TakeAlot account. I have sent them all the info and proof they needed and requested of me in order to prove that it went off of my bank account, yet everytime I follow up, they say that their finance department is still working on it as my payment which went off of my bank account is not reflecting by them as yet. I have spent close to R200 worth of airtime just to get my query resolved and its not even resolved yet. I have to wait 10 minutes each call just to get through to a TakeAlot consultant and when I get through they keep saying there is no new feedback snd TakeAlot is still waiting for my payment to reflect. The service and feedback is beyond pathetic and I have now handed them over to my lawyer. Please be very careful when paying online with TakeAlot as you will not see your money back if the transaction failed on TakeAlot's side but went through successfully by your bank's side..This whole experience is disgusting as to how they dont care about their customers and resolving their queries.