WORST EXPERIENCE AND CUSTOMER SERVICE!

Terrible experience from Takealot, I purchase a Glam Trike - Red for R499, when received looking at the quality of the bike parts itself I logged a return on the same day received due to the quality my son weighs 13kgs and looking at it I knew that it wouldn't be able to support him. Days later I received no response so I logged on to my app only to see that the return was concluded and there was no communication that the return was rejected (with no reason) Then I called in and spoke to a guy named Simpiwe. B who also couldn't understand why they would reject rerquest for refund and escalated the matter. I emailed him twice to no avail. I then called today and spoke to a lady- she said that my refund was rejected due to the packaging being damaged (which was not damaged by me - as I received it is as I handed it to the driver) So the lady tells me that she will escalate the matter as it cannot be assumed that I damaged the packaging. I sked her when I would get feedback and she said that she cannot tell me. At this point I am very frustrated and Tired as I spent money and I have received no response either for my refund or that I would get that poor quality bike returned to me. URGENT ASSISTANCE IS REQUIRE AS I AM FED UP! Return number: MRRN-38PRY-PE98 Order number: ***