Worst Experience!

Placed an order on the 25th of May 2024, the order was scheduled to arrive on the 28th. It is now the 29th and it still has not been delivered. Contacting support via email or over a call has proven useless. I have contacted support over 20 times, and have been getting the same response of "we are sorry for the inconvenience, we are escalating to the relevant department" generic response but no resolution or responses to my follow up emails. At this point I am contemplating just cancelling the order but I already know that will become its own prolonged process. Support doesn't even seem to respond to queries/complaints logged here, so this is just a warning to other users of their platform really.