Worst Experiece Ever! Would rate it zero stars!

I placed an order for 11 items (books) on the 2nd Nov. 2022. Delivery was scheduled for the 17th Nov. 2022, on the day that I received my order it consisted of only 2 items. Later that day I called customer service to query this oversight and was informed that they will escalate it to the warehouse. After waiting 3 hours for some sort of feedback I decided to create another ticket which I gather woke them up to actually reply on my first ticket. Eventually the warehouse confirmed that it was a "packing error" and that it will be escalated to the replacements team to arrange another order for me. I enquired on when I can expect this new order to be delivered and was told "latest by the 5th Dec." I was very annoyed to hear this because if it was a simple packing error I figured they would just pack up and deliver the remainder of the items and send them out for delivery... but no, this replacement order had to be requested from the supplier because it was never shipped to begin with?! I asked them to list all 9 items to be ordered for clarification purposes and eventually a new order was created on the 17th of Nov. Fast forward to the 21st of Nov. to my surprise I receive an email from takealot stating that my new replacement order has been cancelled. I end up calling in to enquire about this and am informed that that was an oversight AGAIN and that Finance did not authorise the order's payment in time (which ultimately means that the items weren't ordered yet to begin with). As a result they had to create a WHOLE NEW order for me, and later in the day when I double checked this order it only had 8 items in instead of 9. No one thought to inform me as to why thie was, I had to reach out again!

Later on I was told that one item is since out of stock and my ticket was closed with a 'Have a beautiful day further'. I was so frustrated because not only do I get mediocre borderline pathetic service but poor communication as well. I was not informed if that item's cost will be reimbursed or if they'll reorder it again once it's available (which I highly doubt). And the cherry ono the cake, this new new order (yes new new x2) will be delivered days after the intially mentioned 5th of December.

So here I am forced to type this out, because I do not know what will happen with regards to the 1 item and will have to wait in bated breath if I will actually receive the other 8 items.

I received nonsense, scripted apologies time and time again but the continuous incompetency never seized to amaze me. I have never been this frustrated or absolutely disappointed by an online store before. Poor communication, poor order management and a pathetic attempt at trying to sulvage an error.

I truly hope I receive my 8 items eventually but I can confidently say that takealot has officially lost me as a customer, not that losing 1 person means anything to them because you really are just a number and not a valued customer.