Worst encounter ever

If I could give this business -100 stars, I would, as this is the worst experience that I have ever had with a business and if this is the time they have for their customers, it is a real injustice that we continue to support them. I am waiting for over a month for them to credit me for a R1400 purchase. The couriers collected the items, but there has been no response since. Beware, Takealot is quick to sell you items, but ignore you when you return a damaged item. Lots of their products are damaged and need to be sent back, but then you dont get the refund. I have sent emails for the CEO, Mamongae and Kim Reid, but it has been over a month and they have not gotten anyone to assist me, or had the courtesy of responding. It is shocking.