IH
Ishkar H

1 reviews | Active since Oct 2018

29 May 2020, 08:23

Worst delivery times. Worst communication!!!!!

Scheduled to receive my package today before 5pm. No time specific time specified. I get up and find missed calls on my phone at 7.30 am. I then receive an sms saying that they tried to deliver my package but I wasn't there.I must now reschedule delivery. And this will only be next week. The delivery address is my place of work. Of course I was not there! It was before 8am. I tried calling the number that called me but get an automated response.Their phone lines are down due to the Covid 19 pandemic. So you have to email them and hopefully they get back to you in 72 hours. I'm quite ****ed off that there was no warning that they would deliver this early. There is also no way to contact the driver so that he can come back. Honestly if companies want to deliver this early in the morning. Specify times so that people are awake when you deliver. NOT A GREAT START TO MY DAY. Should the matter not be resolved fast enough. I will escelate the matter to the consumer ombudsman. A large company such as this should have the courtesy to inform paying customers of an early delivery and not give a broad spectrum of time to deliver. How can I get calls from a number to tell me they trying to deliver my package.... But when I call the number back I get an automated response saying there's nobody there. Just doesn't make sense. I now am out of pocket money that was for items I specifically needed for this weekend. I have to wait for Monday. I cannot get a refund or communication between takealot and the courier service. Instead it's not even 8:30 am and I'm angry and frustrated. I would not recommend takealot at all. Unless you have time to waste and like red taped burocracy and frustration I recommend you just go to the store you need and get it yourself.

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