DM
Dewald M

1 reviews | Active since Nov 2016

11 Nov 2016, 06:31

Worst delivery service ever. Even my cat can do a better job.

<p>I am writing this Email to Takealot as I am completly disgusted with the delivery service that I got from you guys for my order of Dishonored 2 (Pre Order). I was led to believe that if I pre order the game from you guys Takealot, that I would recieve the copy of this game a day earlier than the expected release date that is supposed to be tomorrow 11 November 2016. As per your site it stated that I would have it in my hands on 10 November 2016, thus a day early since I placed a PRE ORDER, YES?? I could however just aswel have walked down the road and Pre Ordered this title from AnimeWorx for just R61 more, but I would have recieved my copy by now. According to me this is or was however false advertising from your side and I dont think ill be using you guys (Takealot) ever again for any orders of any kind. You are not the only place selling these game titles and I would gladly pay more money for better service.</p> <p>I have to say this is by far the worst service that I have ever experienced ever, and I am pretty sure my cat can do a better job at delivering a package than you guys. Even after I wrote this Email to the complaints department I recieved a short and very unprofessional email back stating to me that you are very sorry, but you are basically doing nothing about this situation, I then phoned the complaints department and there I heard excuses ranging from third party couries are the problem to it was because of rain and then I also heard that Rosslyn is very far from Johannesburg, so Far even that they could not deliver the package in more than twelve hours after it was at the depot.</p> <p>Thank you for your (service), and I can assure you that I will never shop at Takealot ever again, and I can assure you that I will spread the word of this poor service.</p> <p> </p>

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Replies (1)
takealot.com
takealot.com's reply11 Nov 2016, 15:34
Official

Hello dm1984,

We are so sorry for the miscommunication received in regards to your pre-order.

Thank you for raising this concern with us and for accepting our calls today.

It was not our intention to disappoint you and appreciate your patience whilst we try and resolve the matter.

Regards

Takealot.com