Worst Delivery Service

The worst customer service received from takealot and consultant Jay-Cee.V

I placed an order on the 23rd of September and according to my tracking app it should have been delivered today (04/10/2022) due to one item the order has been delayed however no one picked up a phone or sent me an email to advise that there is one item outstanding. If this was done I would have advised to remove the one item and deliver the rest. I phoned their call center and sent numerous emails but not one person has taken the time to actually assist me and resolve my issue. Every single person I have emailed has a "not my problem" attitude. When I spoke to Jay-Cee he advised he will get back to me which he never did. Is this really what you call customer service?? I am shocked by the carelessness of your consultants