BO
Bella O

1 reviews | Active since Nov 2017

08 Dec 2017, 16:12

Worst Cutomer Services EVER !!!

Today I called Takealot, I have 4x different orders # ********** 4 - Wrong Product deliverd, Order placed & paid for on the 29/11/17, Call to advise the customer service, I got told there is NO MORE STOCK of this product, when I placed it they had STOCK! # ********** Order placed on the 30/11/17 - Been waiting for the delivery, 1st delivery date 8/12/17 - now I will only receive it on the 12/12/17 if I am lucky because I was told today it will be deliverd on the 13/12/17. # ********** 4 Order placed on the 24/11/17 had to be changed to COD because of technical issue, this order will only be deliverd on the 13/12/17, again the same excuse waiting for a product from supplier ( it clearly states on your website it take 5 - 7 working days to receive it) why do I have to then wait 13 days for my order? # ********** 7 order place and paid for on the 5/12/17 - received an sms stating I will receive it by 16h00 on the 7/12/17 at 16h15 I receive an sms delivery delayd - order will be deliverd at 16h00 08/12/17 it is now 15h53 and still no delivery - note this is a birthday gift for 09/12/17. And to top it all off order # ********** 5 placed on the 29/11/17 - received an email on 01/12/17 Teneal da Fonseca (takealot.com) Dec 1, 13:06 SAST We're terribly sorry to let you know that we no longer have stock of the following item in your order ********** 5 Casio Ladies LQ-139AMV-1EUL Sporty Analogue Watch - again when I placed my order they had stock and I was informed on the Friday they NO LONGER have stock, that package (the rest of my order) was due for delivery on the 04/12/17 that Monday. I had to call in today x6 times of which 1 call was answered and the CALL CENTRE ADVISOR decided they not going to say a word while I can hear that advisor breathing and the other talking in the background, Kim the MANAGER who is trying to help me regarding the # ********** 4 was send an email by the advisor (who took my call after I had to drop the call where I repeatedly said hallo to the ghost advisor )emailed her to advise KIM of the call at 10h22am. Clearly empty promises is the Code of conduct for Customer Servise at TAKEALOT. No update received from Kim, none of the advisors who said they will call me back with an update and feedback called me instead, I had to call back at 15h53 ( inclusive of KIM, who said " I give you my word, I will follow up and keep you updated throughout the course of the day) It is now 16h00 still NO DELIVERY on my Promise delivery via sms of order # ********** 7. Where is the days where Customer Satisfacion( under promise over deliver) was the most important task for call centre and online shops? I called in because I am at the end of my rope, crying of frustration, blood boiling because takealot just DON'T CARE, they are making their problems the customers problems. I DON'T understand, if you have stock when I place and pay for the items and then no longer have stock when your warehouse have to pack it why is it okay and acceptable to make that your clients problem? I called and requesed to speak to the complains department, the CEO or his PA but I get the same excuse, it's OUT OF STOCK mame, sorry Mame there is NO MANGERS here. PLEASE CAN A PROPER MANAGER OR EVEN THE CEO CALL ME!!! 5 ORDERS with 1 client has been *****ed up!!! BECAUSE it is ALL ABOUT THE MONEY, NOT ABOUT TAKING CARE OF OUR CUSTOMERS NOT ABOUT GIVEN SOLUTIONS. NO the only solution according to TAKEALOT'S call centre MANAGER KIM is to cancel the ITEM of which they NOW NO LONGER have stock, the HELL WITH the fact that they had STOCK when the order was placed and PAID for !!!

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