Worst customer Service i ever recieved.

I bought a phone from takealot during the lockdown period. phones flash stopped working and started freezing just 3weeks after having the phone i logged an exchange/return i returned the device with all accessories the driver and technician who collected my device assured me everything will be sorted as soon as possible. as this is my work device it is affecting my job. the device was collected on the 24th of june and everytime im told there are accesorries are missing. yet everything was included. there was a pattern on the device the technician assured me that wont be a problem as he was going to wipe my phone anyway. yesterday on the 2nd of july 2020 a driver comes to my house to come collect accessories and a pattern for the device like what the heck man! can a company get any worse than this. and there is absolutely very little communication. when i email i barely get a response back. i am so tired of fighting with these people. honestly if i can just get my cellphone back il have it fixed myself. you guys are a total waste of peoples time and money and especially now that its covid 19 money is not something anybody would enjoy wasting. and if you guys would like to sort this out please do contact me on my work number because of you guys im stuck without a phone.***