Worst customer service ever. Do not buy from them!

I placed an order on the 01/10 and paid extra for delivery by the 2nd. I then checked the app today the 02/10 to find out where my delivery is. Apparently I was not available for delivery and the driver decided the delivery needs rescheduling. After 6 calls to the call center waiting nearly 15min each time to be assisted I was advised by the host to either go pick up the package myself or they would need to make a different plan. I advised I will go pick it up however he needs to assure me the package is ready for pickup. He advised it is and he also sent me pickup details. I went to the pickup center and explained my story and showed the assistant the email provided. He went to go speak to the manager in the back which said they cannot assist me. I went to go speak to the Manager "Megan" which did not have the decency to even get up from her chair to assist me. She believed it is better customer service to rather shout at me from a distance and told me that they cannot help me. I said that I would like my money back then and was followed by another man. He seemed to think that I work for Takealot and that I follow their procedures and told me that The call center has no say over what they can or cannot do.

Needless to say 2 days have been wasted. I had to deal with the entire CapeTown Call center branch and the rudest excuse for a manager I have ever seen. Oh and I still dont have my delivery.

I would like the contact details for the Area Manager as I would like to take the matter further.

Never buying from "Takealot of my money" ever again.