1 reviews | Active since Feb 2013
Worst Customer Service EVER!!!!
Since the 11th I've logged a return. They said 1-2 days I'll get a call from the courier, but until today nothing, I've been in touch with Mishkaah Salie who does nothing but apologies for this ********. I don't have a car so I have to be carrying this box with me everyday until such time they decide to come and collect my parcel. Whoever responds to this, please dont apologize for this nonsense, just send someone to come your stuff and give me back my money. I've never been treated like this, EVER!!!!. I knocked off early on Friday but had to sit and wait until 5 because I was told to expect the driver and clearly I had nothing better to do on a Friday. And no, no one came. Since that Friday Mishkaah has been saying I'll follow up and get back to you but has not. Clearly I'm not a priority because even if the collection was not today have the decency to call back clients like you promised so I can leave the box at home and bring it on day of collection. Your service is appalling. Its another day down,I'm carrying the box with me and will have to bring it back tomorrow. AGAIN!!!
Shopping with us is supposed to be an easy, hassle-free experience, whether you're purchasing or returning an item with us. It's unacceptable that you've been messed around like this as wasting our customers time is the last thing we'd want to do. We'll make sure this is looked into with all parties involved & investigate why this hasn't been resolved or escalated till now.
We've assigned this to our complaints team as a matter of priority and will try to correct & turn this experience around as quickly as possible. Please allow the team some time to gather the necessary information after which they'll be in contact with an update.
Sincerely,
takealot.com
Shopping with us is supposed to be an easy, hassle-free experience, whether you're purchasing or returning an item with us. It's unacceptable that you've been messed around like this as wasting our customers time is the last thing we'd want to do. We'll make sure this is looked into with all parties involved & investigate why this hasn't been resolved or escalated till now.
We've assigned this to our complaints team as a matter of priority and will try to correct & turn this experience around as quickly as possible. Please allow the team some time to gather the necessary information after which they'll be in contact with an update.
Sincerely,
takealot.com