WORST CUSTOMER SERVICE

After getting a notification that my order was to be returned from the collection site within the next 3 days if not collected, I informed Takealot that I hade covid and if package could please just be kept another 5 days in order for me to finish my isolation as I did not want to infect anyone. I was informed by customer care that they would provide feedback shortly, but no feedback was received just a mail informing me of my return. I am appalled by the lack of care and customer service, I had no one to help me with collection and it seems that Takealot would've preferred me going in, making their staff sick and have them rather close the depot for sanitation rather than assist. I will use the last of my vouchers and NEVER BUY THERE AGAIN.