Worst customer service by far

Dear Takealot, what has happened to you? When you still needed to compete with the likes of Kalahari you had something called customer service. That is why monopolies are never good! I bought a generator from you on Thursday 03/08/17, when buying it the estimated time of delivery stated Monday 07/08/17. On your website you also say that with every SMS going out to inform the customer that their order is on the way you will have a phone number where the customer can contact the courier to schedule a convenient time. I received the SMS on Monday morning 11:00am but there was no number in the SMS to contact. My office hours are from 6:15am until 15:00 so I looked through your website for number I could contact but alas there was no number. I then had to log a "query" through your website stating that I'm only at the office until 15:00 and I needed to know where my order was. Nothing happened... I left the office at 15:00 and when I was halfway home at 15:23 I received a call from the courier telling me that he was at my office. I told him that I already left and that he should deliver the package the next day before 15:00, he said he would. Just as an added side note I received a email from your customer service person (Lesley-Anne Losper) at 16:00 informing me that my query has been escalated to the relevant department, REALLY?!!!! The next day I waited the whole day again, and when by 14:45 I had not heard anything I emailed Lesley-Anne on the mail address she had rep**** from the previous day asking her what was going on. She came back stating that my package was out for delivery for the 8th. I waited at the office and eventually cancelled the order requesting a full refund to my credit card. It has now been 3 weeks since my purchase and I just received a lovely notification from Takealot that I still have R2999 credit to use on your website! I DO NOT WANT CREDIT, I WANT MY MONEY BAC**** Your notification on Monday said it would be refunded to my card but no, you guys don't know what you are doing!!!! Please advise when I can expect my money! Your customer service is surely the worst I have experienced in a long long time!