Worst customer service and communication ever

Please refer to the following actions for replacement and return of my laptop: 2018-07-12 Bought item 2018- 10-09 Laptop stopped charging and switched off when not plugged in. 2018-10-10 I logged a return (RRN-f61e-3f06) in morning. I phoned Dell who did a 1 hour assessment on my laptop and confirmed that the battery is defective and the unit would need to be replaced. After speaking with Dell, I emailed Takealot to cancel return as I was awaiting to Dell for a Credit Note. An agent rep**** and confirmed the cancellation of the return. 2018-10-11 Takealot team arrived to collect laptop. Told him that I cancelled the return and he wasn’t notified regarding this. 2018-10-12 Received Credit Note from Dell for Takealot to replace laptop. Emailed Takealot to open new return as unable to do so online, as the previous return was still open. Spoke to Bheki, sent the letter Credit Note from Dell to her. She received it and promised to get back to me. Never heard from her regarding the letter again. Received an email from Ebrahim: “Once the parcel is received at the warehouse, it will undergo evaluation, afterwhich a replacement order will be created.” Ebrahim: “I can assure you that a replacement order will be created as soon as possible once the return is received at the warehouse.” Collection of laptop scheduled for 2018-10-15 (RRN-f665-343f) 2018-10-15 Received a sms at 10:00 that stated that they tried to collect my laptop but couldn’t? . I emailed Takealot, no response. Received a phone call from Takealot in afternoon asking me if I still want to return my laptop. Told me the driver was at the site but couldn’t pick item up. But he never tried to contact me. Return was again scheduled for the 2018-10-16. I was promised that I will definitely get a new laptop on 2018-10-19 or 2018-10-22. I received another phone call from Takealot 5 min later asking me the same questions the previous agent asked. 2018-10-16 Laptop picked up at around 12:00 2018-10-17 No record of return on the system. Is says ‘return cancelled’. Emailed Takealot who then created a new reference number. 2018-10-17 At 12:22 received and email from Talitah Xhotyeni: “A new return was created for your item. This is your reference number : RRN-f665-343f” Received email from Success Rhangani 12:13: “We have received and evaluated your returned item. We regret to inform you, however, that we cannot proceed with your request to return this item due to the following reason(s):"Dell have requested that Takealot should not facilitate their returns .We request you to please contact Dell at ********** 710 as they will assist you regarding the faulty item." We will arrange for this item to be returned to you.” At 12:22 I sent the credit letter from Dell again and asked them not to send the laptop back. No response. I phoned Takealot 12:24 and spoke to Renika Benjamin who I then again sent the Dell credit letter to. She tells me she will get back to me. At 13:04 from Renika Benjamin: “As per our telephonic conversation, there was a miscommunication between our returns department and the supplier with regards to how your return will be evaluated. I will be forwarding this to the relevant department and once I have received feedback from them I will revert back to you.” I rep**** asking for feedback ASAP as I am left without my work laptop. 2018-10-17 Received an email from Xavier Mouton 14:14: “We will forward your information to the relevant department, once they provide feedback we will revert that information back to you.” 2018-10-19 I haven’t received feedback after being promised by Renika Benjamin and Xavier Mouton and emailed Takealot again at 07:53 for feedback regarding my laptop. No response. At around 09:00 my old laptop was returned to me without any feedback or communication. I phoned Takealot again, and had to explain everything in detail to another agent. He told me they only received the credit note 2018-10-18 and they didn’t know where my laptop was. He promised me he will speak to his manager regarding the ‘mess’ and phone me back ASAP. I never received a phone call or an email, only a sms and an email at 12:24 stating my laptop will be collected on 2018-10-22 between 13:00 and 17:00. (RRN-ea08-8b15) At 19:19 I received an email from Luyolo Sepalane: “Will you kindly confirm whether you have received your parcel.” I asked to confirm what parcel he is referring to. 2018-10-20 at 01:40 from Shulami Godlo: “The parcel being referred to is your laptop from return number RRN-ea08-8b15. Our courier has informed us that this has now been delivered to you. Can you please confirm that you have indeed received?” I emailed at 02:35 to ask for feedback as I have received no information regarding the replacement of my laptop. I received an email from Marvin Moses at 05:20“We will be able to create a replacement for you once we have received your defective laptop at our warehouse.” 2018-10-22 I emailed Takealot for feedback regarding the replacement of my laptop. I received a response from Austin Lategan: “Kindly note that I will need to follow up with our DC and as soon as I receive feedback I will contact you right away.” This is the standard response I received from ALL agents: ”I have sent this to the relevant department. Once I get feedback, I will revert back to you.” At 17:07 Laptop has still not been collected. I phoned the delivery team. The driver apparently picked up the laptop, but the laptop is right next to me at tm desk where I have been waiting for him since 13:00. No feedback received. I have spoken to more than 11 agents from Takealot. I have sent through my Dell credit note to Takealot 4 times. I have sent more than 40 emails to Takealot regarding this topic.