Worst customer service

I ordered goods on the 29th of November 2019 order ***5. I received a call on the 4th of December 2019 from the delivery driver stating that he was at my gate but i was currently at work. I informed him that i will be home by 3pm that day. The driver never returned with my delivery. I have been calling takealot call center everyday asking for updates on my delivery and I was always promised that they will get back to me which they never did. Then on the 9th of December i noticed that the app was indicating that my goods were delivered and received by an M Micheal. I had to call takealot again asking about this and they once again promised to get back to me which never happened again. Now i have an email stating that my products were returned to head office citing that I have changed my mind on the products. I DID NOT change my mind on the products and I WAS STILL WAITING FOR MY DELIVERY. What is the point of having a call center when customer information in NEVER relayed back to the delivery and wharehouse team. I DID NOT RETURN ANY GOODS AND I AM STILL WAITING FOR THIS DELIVERY.