Worst customer service

I purchased a TV in November 2023 and the TV has 3 years warranty, November 2024 the TV just switched off . I logged a return, my return was received by them 26 November 2024 ,3rd Decem 2024 product is in transit to merchant , 10 Dec 2024 Product is recieved and under evaluation merchant ..Here's where the issue is the website shows return/ evaluation takes about 5 working days , my item took a while month to be completed, I opted for replacement they repaired the TV , why give me the option to choose for replacement or repair , the agent I spoke to confirmed if you chose replacement they will replace it for the amount you paid for , not only was this the issue, I had to to continuously send emails asking for update up until today 20th Jan 2025 I have stil not received my TV ,I requested for the complaint process and manager callback nothing was done. Customer service is appalling ,no updates are given unless you send in email requesting update .