WORST CUSTOMER SERVICE

Purchased a Hisense 58" A6G UHD Smart TV with HDR & Bluetooth which became faulty. A return was logged on 09 November 2024:

Hi Ainslie

Just a quick update on your returned product below:

1 x Hisense 58" A6G UHD Smart TV with HDR & Bluetooth

We've safely delivered it to our supplier who'll now review your warranty claim according to the terms of their manufacturing warranty.

WHAT HAPPENS NEXT? We'll check in with the supplier regularly for updates on your claim and we'll keep you up to date every 2-3 days on its progress.

Once the supplier confirms that your product is eligible for a return, we'll go ahead and process the outcome they've approved. This could either be a credit, refund, repair or replacement.

It could take a few weeks for the supplier to review your claim. However, after 21 days from the date you logged your return, we'll be in touch to offer a credit/refund should you not want to wait for a repair/replacement from the supplier. You can track the status of your request at any time, or read the policy as it applies to your item.

Regards, The Takealot Team

I still have`nt received the unit back after been repaired........