1 reviews | Active since Jul 2011
Worst customer feedback ever
Why bother having a returns policy if you can't even track returned goods. I returned an item to takealot. Neither Mr delivery nor takealot has any idea where the returned item is despite my having proof of return. I have emailed and called Mr delivery and takealot a number of times. Each time I get the same response - thank you for your feedback we looking into it and will get back to you. <br> <br> No one ever gets back to me!. <br> <br> So iI Email again. Very friendly reply again - we will get back to you ASAP. Obviously no one ever does. <br> <br> Rather just say you cannot return an item then have a returns policy which you cannot follow or track. <br> <br> And if you tell a customer you will get back to them shortly, try actually calling or emailing them back!!
Returning an item should not be this difficult & we're sorry for the troubles you've experienced. It's unacceptable that we're not able to give you an update on the whereabouts & status of your returned item and that no one has come back to you as promised. Our complaints team will address this matter with both the courier and returns team to make sure this is corrected and a solution is found as quickly as possible.
They'll be in touch as soon as they've made contact with the departments involved.
Sincerely,
takealot.com
Best regards,
Returning an item should not be this difficult & we're sorry for the troubles you've experienced. It's unacceptable that we're not able to give you an update on the whereabouts & status of your returned item and that no one has come back to you as promised. Our complaints team will address this matter with both the courier and returns team to make sure this is corrected and a solution is found as quickly as possible.
They'll be in touch as soon as they've made contact with the departments involved.
Sincerely,
takealot.com
Best regards,