Worst customer experience

Dear Takealot,

Last week Tuesday I ordered a tripod and neon twisters from your store. I received a notification that the items will be delivered today. This morning the delivery guy dropped my parcel with 2 packs of neon twisters and no tripod. I specifically ordered the tripod because I need it for a project tomorrow.

I immediately contacted the service center, Chad helped me with my order number: ********** 3. He said he would contact the warehouse and get back to me immediately. I sent him a picture of the barcode and neon twisters. 1.5 Hours later, no response. I then sent him another email asking (3rd one) if the tripod will be delivered today and I received an automated response, saying that he is waiting on the warehouse.

If someone has a bad service, it's your duty to make the customer a priority and turn the bad experience into a positive one. I fully understand human error, but I don't get bad service. I want my tripod to be delivered today as per your delivery date/promise as I need it for tomorrow.

Can someone please get back to me???

This is the last time I shop with Takealot!