WORST CUSTOMER EXP! TAKELOT DO NOT CARE!

I ordered an item worth R3k from Takealot on 18 July. I was told it would be delivered 3 August. I have not received any communication from Takealot and had to log in and track my order - turns out the courier company had problems and TAKEALOT CANCELLED my order without speaking to me. I then phone in and spoke to an agent that gives me this feedback and could not care less! IS that your values? he basically told me we have refunded you and it was cancelled and its done...WORST CUSTOMER SERVICE i have ever experienced. Takealot needs to check their EGO as they will lose customers like me! Take responsibility!