Worst customer care service

I have bought a Hisense dishwasher the 26th of May 2020. Upon receiving of the dishwasher the product had two massive dents in the side. Most likely due to shipping. I've reported the problem to takealot and logged a return. I received a response saying the problem should be logged at Hisense. Which makes no sense as this is clearly a courier problem on Takealot side. I've logged a ticket again stating what happened. It took them 4 weeks to and millions of emails to inform me they are escalating the problem. Eventually I was told to log another ticket. The ticket now shows collection scheduled but for the last 5 working days not one agent has rep**** to my emails. It is today the 24th of June. Nearly a month has passed and I still sit with a massive dishwasher in my living room waiting for collection from takealot. Worst experience ever. I have also decided to inform and share my experience with people as this is unacceptable. I also tried to leave a review on takealot for my product. But thus far I have been unsuccessful as the system keeps saying error occured. I can't even warn people about this.