Worst customer care in the world!

Why is there no option for 0 stars? Very bad customer care. I bought a cellphone from them and it packed up after a few months. They told me to take it to Vodacom, which I did. A month later, no feedback, so I went to vodacom and they told me that they already contacted Takealot to refund or give store credit. I am still trying to get hold of Takealot, no calls are answered, they do not reply emails. This company needs competition, they do not care about their customers at all. So ****ed off