Worst Customer Care In The WORLD

I think there should be a zero star rating! The worst customer care in the land! I bought a cellphone from Takealot, 8 months down the line, it just wouldn't get network. Si lodged a return and they said take it to Vodacom. I took it there and then waited and waited, after a month I decided to go to Vodacom to check. Vodacom said that they cannot fix the phone and have instructed Takealot to refund or give store credit ( R number: RaARgk, L Account Number L***. Manufacturer restitution accepted). This was the beginning of my nightmare! When i contact Takealot they say "tell vodacom to call us". When i go to Vodacom repairs, they say we have done our part, tell Takealot to call us. I have been calling and driving around for the past 3 months. When you write emails, they will reply you like what Monica.B did on 2 August, and when you ask them to check the status, no reply though I even put my number on the email. My question now is, how has Takealot been dealing with their suppliers like Vodacom in cases like this? I am supposed to be a customer but I am being told to go up and down! The last call I made was attended by Kudrun.O #***0, she said hold on, I held on for more than 10 minutes, then I was silently cut off..no call backs, nothing! All they do is send an email for service rating! I want to advice everyone, DO NOT buy cellphones from Takealot! rather go straight to Vodacom or any other physical shop! Takealot customer service is the worst in the world, their employees don't even know what they are doing! I wonder if they even train them..Please avoid this shop!