Worst customer care in South Africa

The worst imaginable customer care. This tops mtn south africa. Ordered a freezer hinge I needed ASAP, I placed the order on the 23rd of March. Within a day or 2 I realized that (paid) delivery will only take place on the 10th of April. So I contacted takealot, I've written several emails. It's now 8 days later, I cannot cancel and get a refund because they are busy picking and packing my order. All items in stock so we are not waiting on suppliers. And only once that process has started can they issue a cancelation. Never in my life have I heard of nonsense like this. And I have all the proof on mail. I should have received the exact same hinge from temu at a fraction of the price in 2 weeks from China. And this is exactly why the Chinese companies are squashing people, because they deliver. They don't rip you off. I will never order anything from takealot in my life again. And I wish you will reap the benifits of how you treat your clients