Worst client and repair service company

Worst customer service ever experienced. I bought a Stanley set of different cordless tools. After a few months the battery charger didnt want to work. I sent the charger to them, they said they will not do anything unless i send all the stuff back. When i told them the other tools are working 100% and i dont want to return them as well they said then they will just sent back the charger they need to inspect all the tools. Its like telling me to bring my cars outlet pipe for inspection when i want a flat tire to be fixed. The same thing happend when i bought n ryobi router. When it gave problems they also didnt want to do anything till i send them the 6 router bits also. No im sorry but router bits get lost or broken how am i suppose to send them. And i told them i dont want a refund on the bits just sort out the machine that is still under guarentee.