CE
Clinton E
1 reviews | Active since Dec 2015
24 Dec 2015, 15:44
Worst christmas shopping experience ever!!
I bought a christmas gift on [URL Removed] 2 weeks ago and tge order was paid and confirmed on the same day. Now I get an email the the afternoon before christmas saying they now longer have stock and a voucher has been issued for the value of the product. This was my first time using [URL Removed] and also the very last time I will make use of this website! Thanx for nothing takealot!
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takealot.com's replyOfficial
24 Dec 2015, 17:45Hello ClintonErikson,
We know saying sorry doesn't make up for the disappointment this situation has caused. It's really disappointing to know that we've let you down like this and it's certainly not the kind of experience we would have loved to give you with your first purchase. Certain items are made available on our site based on information provided to us from our suppliers as to when stock will be received at our Distribution Centres. In rare instances such as these, they let as know that they regrettably cannot fulfil to us as promised.
Our supplier informed us that our stock will only be shipped to our Warehouse within 15-20 working days, which is why the item was cancelled. We cannot guarantee at which price the item will be made available when it does come back into stock, but we will gladly offer it to you at the same price you paid if you do decide to purchase it at a later date.
A refund has been processed back to your credit card as requested and once again, we are truly sorry for the inconvenience.
Sincerely,
takealot.com
We know saying sorry doesn't make up for the disappointment this situation has caused. It's really disappointing to know that we've let you down like this and it's certainly not the kind of experience we would have loved to give you with your first purchase. Certain items are made available on our site based on information provided to us from our suppliers as to when stock will be received at our Distribution Centres. In rare instances such as these, they let as know that they regrettably cannot fulfil to us as promised.
Our supplier informed us that our stock will only be shipped to our Warehouse within 15-20 working days, which is why the item was cancelled. We cannot guarantee at which price the item will be made available when it does come back into stock, but we will gladly offer it to you at the same price you paid if you do decide to purchase it at a later date.
A refund has been processed back to your credit card as requested and once again, we are truly sorry for the inconvenience.
Sincerely,
takealot.com
takealot.com's reply24 Dec 2015, 17:45
Official
Hello ClintonErikson,
We know saying sorry doesn't make up for the disappointment this situation has caused. It's really disappointing to know that we've let you down like this and it's certainly not the kind of experience we would have loved to give you with your first purchase. Certain items are made available on our site based on information provided to us from our suppliers as to when stock will be received at our Distribution Centres. In rare instances such as these, they let as know that they regrettably cannot fulfil to us as promised.
Our supplier informed us that our stock will only be shipped to our Warehouse within 15-20 working days, which is why the item was cancelled. We cannot guarantee at which price the item will be made available when it does come back into stock, but we will gladly offer it to you at the same price you paid if you do decide to purchase it at a later date.
A refund has been processed back to your credit card as requested and once again, we are truly sorry for the inconvenience.
Sincerely,
takealot.com
We know saying sorry doesn't make up for the disappointment this situation has caused. It's really disappointing to know that we've let you down like this and it's certainly not the kind of experience we would have loved to give you with your first purchase. Certain items are made available on our site based on information provided to us from our suppliers as to when stock will be received at our Distribution Centres. In rare instances such as these, they let as know that they regrettably cannot fulfil to us as promised.
Our supplier informed us that our stock will only be shipped to our Warehouse within 15-20 working days, which is why the item was cancelled. We cannot guarantee at which price the item will be made available when it does come back into stock, but we will gladly offer it to you at the same price you paid if you do decide to purchase it at a later date.
A refund has been processed back to your credit card as requested and once again, we are truly sorry for the inconvenience.
Sincerely,
takealot.com