Worst 1st order experience ever

So last week I made an order on takeALot as suggested by a colleague, everything went well with ordering, debiting and payment confirmation in seconds. Order was confirmed for Wednesday postponed because of an address error, no one called me but they say they did. Called their call center and asked for the drivers or someone dealing with my order to give me a call but no one did but sent an email which I rep**** that they can give me a call at anytime but no one did. On the weekend tried to see if I can get some assistance on twitter but recieved a very rude unhelpful push back from their twitter account. Worst 1st experience ever! everytime I Google my delivery address its so clear I never understand what they needed. But I've requested a refund let's see how long giving me my money back when it took seconds to take, they've already advised a full 5 days whereas they never gave me 5 days to make payment