WORSE SERVICE EVER - TAKEALOT JUST LOST A VALUABLE CUSTOMER

I place an order on Takealot, the fold up table was delivered the next morning 9am which was really fast and thought nothing of it. When my husband came from work the evening he opened the package and we saw that the table was damaged. We immediately placed the table back into the box and I went online and requested a refund. Today I receive an email from Takealot advising me that "Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy" I have been a loyal Takealot customer for many years. I have requested refunds before with no issues. How is it that I paid for goods that was delivered to me damaged and now I am told that Takealot will not refund me instead send the damaged table back to me. I work extremely hard for my money and now I am being sent a damaged table that I paid for and that I did not damage. Each time i email I get a generic response back. I DO NOT WANT YOU TO RETURN THE DAMANGE TABLE, REFUND MY MONEY THAT I WORK FOR.